Service management software is not a hobby. It is a means of making your business more efficient and, as a result, a route to bigger profits. Do not be afraid to say that out loud. Every business should earn as much as it can, and we built Fieldworker precisely to help with that.

Our service management software supports easy management of workers in the field and of the administrative tasks that go with service delivery. We make daily work easier by gathering all the information in one convenient place.

Let us look at exactly how you stand to gain by rolling Fieldworker out in your company.

Administration and accounting

In the standard model of delivering on-site services, the people responsible for paperwork have an enormous number of tasks to get through. Keeping track of what the technicians are doing, issuing invoices, getting the completed documents to the customer, monitoring payment status, telling the boss and the team about outstanding debts so that services are not provided to people who have not paid for previous jobs.

It is genuinely easy to lose track. Fieldworker service software eliminates unnecessary procedures and simplifies the ones that really do have to be seen to. All the paperwork and all the money will be handled online by your technicians at the customer’s site. The bookkeeper can focus purely on summarising completed tasks and keeping an eye on payment statuses, which are available in the app at any moment as a clear table.

Travel and materials

Planning optimal routes to customers and a schedule of jobs is the kind of thing that keeps you awake at night. A carefully assembled pyramid can collapse at any moment, because at Mrs X’s address you unexpectedly have to use materials from a meticulously calculated allocation that was supposed to be used at the end of the day at Mr Y’s. A trip back to base and out again, or a quick purchase from an overpriced shop. Costs, costs, costs.

There is another, better way of approaching this. Fieldworker service management software allows not only sensible planning of travel routes taking every mobile worker’s schedule into account, but also live monitoring of the materials and resources used. A quick glance at where everyone is, and you already know that Chris can drop by to see George in two hours (because their routes happen to cross) and hand over the materials George will need at the end of the day.

Customer relationships

A smiling reindeer or a Christmas tree. Most companies working in an on-site model understand building positive customer relationships as sending greeting cards twice a year. The ones who pay more even get a calendar with the company logo. And the woman on the phone is usually in a good mood and answers most of the questions she is asked. That is enough, isn’t it?

No. Customer service today cannot merely be enough. It should be at least good. And that does not mean hiring an army of consultants, marketers and sales representatives in beautifully cut suits. It takes service management software that puts the important information in front of your mobile workers — that lists the things they should read before carrying out a job so they can make a good impression on the customer. So they can show that the customer is not another row in a spreadsheet but a person with a name and a specific history.

Fieldworker service management software is not just a tool that ties your activities together. It is also an opportunity to improve the way you work while lowering costs across every area of your business. Without an expensive revolution and without wasting time.