1) Personal Data

The administrator of your personal data is:

Fieldworker sp. z o.o.
Sieradzka 28
60-163 Poznań
NIP: 7827286800

You can contact the Personal Data Administrator regarding your personal data via:

• Email: info@Fieldworker.pl
• Traditional mail: ul. Sieradzka 28, 60-163 Poznań

2) Website – www.fieldworker.pl

General Information

We care about the privacy and security of your personal data and allow you full control over it.

By using the services of Fieldworker sp. z o.o., you provide us with various information, including your personal data. In this privacy policy, you will learn primarily about the services we provide, the personal data we process, how we use it, and how we protect it.

We take the protection of your privacy seriously, so please take some time to familiarize yourself with our practices. If you have any questions, please contact us at info@Fieldworker.pl.

3) Purposes and Legal Bases for Processing Personal Data

Using the Service

Personal data of all individuals using the Fieldworker website (including IP address or other identifiers and information collected through cookies or other similar technologies) who are not registered users (i.e., individuals who do not have a profile in the Web version of the Fieldworker application) is processed by the Administrator:

• To provide electronic services by making the content collected in the Service available to Users – in this case, the legal basis for processing is the necessity of processing for the performance of a contract (art. 6 par. 1 lit. b GDPR);
• For analytical and statistical purposes – in this case, the legal basis for processing is the legitimate interest of the Administrator (art. 6 par. 1 lit. f GDPR), which consists of conducting analyses of user activity as well as their preferences to improve the functionalities used and services provided;
• For possible establishment and pursuit of claims or defense against claims – the legal basis for processing is the legitimate interest of the Administrator (art. 6 par. 1 lit. f GDPR), consisting of protecting its rights;
• For the marketing purposes of the Administrator – based on expressed consent (art. 6 par. 1 lit. a GDPR).

Contact Forms

The Administrator provides the opportunity to contact him using electronic contact forms as well as through email, phone, or SMS. Using the form requires providing personal data necessary to contact the User and respond to the inquiry. The User may also provide additional data to facilitate contact or service the inquiry. Providing mandatory data is required to accept and process the inquiry, and failure to provide it results in the inability to service the inquiry. Providing other data is voluntary.

The personal data provided in the form is processed for the purpose of handling the inquiry and establishing contact with us, based on the consent given by the User. The personal data provided by the User in the contact form is also processed by the Administrator for the purpose of sending commercial information, based on the consent given by the User.

4) How We Use Personal Data

In the services we provide, we always use personal data solely for the purpose for which it was provided to us, and we always inform the User about this purpose in a transparent manner.

Processing of Data by Other Entities

We inform you that Fieldworker sp. z o.o. cooperates with trusted partners (e.g., cloud service providers, marketing agencies) who may process personal data on our behalf, but only to the extent necessary to provide services. All personal data is processed solely within the European Economic Area (EEA).

5) How We Protect Your Data

In the services we provide, we always use personal data solely for the purpose for which it was provided to us, and we always inform the User about this purpose in a transparent manner.

Fieldworker takes all necessary technical and organizational measures to ensure the protection of personal data against unauthorized access, unlawful processing, and accidental loss, destruction, or damage. To this end, we use, among others, data encryption, security audits, and incident response procedures.

6) Your Rights

Fieldworker takes all technical and organizational measures to ensure the protection of personal data in a manner specified by law or other applicable regulations and to exclude the possibility of unauthorized or accidental access to personal data, its modification, destruction, or loss, unauthorized transfer, other unlawful processing, as well as other abuses of personal data. This obligation continues even after the processing of personal data has ended.

Personal data is under constant control, both electronic and physical. We have implemented modern security and control mechanisms to ensure the maximum possible protection of data. We have established user access control, a system for managing permissions and roles that protects data from unauthorized access. All individuals who come into contact with customers’ personal data in the course of performing work or obligations arising from a contract are subject to a legal or contractual obligation of confidentiality.

At the request of Fieldworker sp. z o.o., you are required to provide your personal data to public authorities (e.g., police, public authorities during audits, if necessary, etc.).

7) You Always Control Your Data

Every user of our services has the following rights, which we fully respect at Fieldworker:

Transparency

When entering personal data within the Fieldworker services, we always inform the user transparently about the purpose for which the entered data may be used, who processes it, and who manages it. This document is part of every such instruction that refers to it.

Right of Access to Personal Data

A person whose data is being processed has the right to obtain confirmation from the administrator whether their personal data is being processed, and if so, they have the right to access such personal data. Upon request, we will always provide our users with all information concerning the processing of personal data where we are the administrator of such data (the request can be sent via email to info@Fieldworker.pl).

Right to Rectification

If the applicant finds that their personal data is incorrect or outdated, they have the right to have their personal data rectified without undue delay (the request can be sent via email to info@Fieldworker.pl).

Right to Withdraw Consent

In the case of personal data of the User processed based on their consent, the User has the right to withdraw it at any time. Withdrawal of consent does not affect the processing of personal data prior to its withdrawal. To withdraw consent, please contact the Administrator by email at info@Fieldworker.pl.

Right to Deletion (“Right to be Forgotten”)

If personal data is processed for the purpose of achieving a goal and is no longer necessary for that purpose, we will automatically delete it. If the processing of personal data is based on consent, and the person whose data is being processed withdraws consent, we will delete the personal data. It should also be noted that the right to deletion is not absolute, and if we have an objective obligation to retain data (e.g., bookkeeping), the personal data will not be deleted. Requests for data deletion can be sent via email to info@Fieldworker.pl.

A person whose data is being processed also has the right to lodge a complaint with the supervisory authority, i.e., the Office for Personal Data Protection.

8) Duration of Personal Data Processing

The duration of data processing by the Administrator depends on the type of service provided and the purpose of processing. In principle, data is processed for the duration of the service or order fulfillment, until the expressed consent is withdrawn, or an effective objection to data processing is raised in cases where the legal basis for data processing is the legitimate interest of the Administrator.

The period of data processing may be extended if processing is necessary for the establishment and pursuit of potential claims or defense against claims, and after that period only if and to the extent required by law. After the processing period, data is irreversibly deleted or anonymized.

Privacy Policy for the Fieldworker Application

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Introduction

We are committed to protecting the privacy and personal data of users of the Fieldworker Application. This Privacy Policy explains what information is collected by the Fieldworker Application, how this information is used, and what rights you have regarding it.

1) Collection and Use of Information

Personal Data:

We may collect personal data, such as name, email address, etc., which users voluntarily provide while using the Fieldworker Application.

Location Data:

According to our Location Permissions Policy, the Fieldworker Application may request access to location data and background location if necessary for the provision of our services. Users can control access to location data in their device settings. Location data is sent only when the functionality is activated and at the user’s request. The user can disable and enable location data collection.

Required Permissions for Location Access:

The application requires the ACTIVITY_RECOGNITION permission to use the Motion API interface to automatically turn location services on/off based on user activity. This optimizes battery life and improves tracking accuracy. We will use this permission responsibly.
The application requires ACCESS_FINE_LOCATION permission to determine the user’s precise location; access to this data is only at the user’s request.
The application requires ACCESS_BACKGROUND_LOCATION permission to collect location data while the application is running even when it is in the background; activation of this functionality is only at the user’s request.
The application requires FOREGROUND_SERVICE permission to collect location data while the application is running and being used; activation of this functionality is only at the user’s request.

Access to Location

Our Fieldworker application accesses user location data to provide key functions such as route optimization, precise task location, and real-time task reporting. Collecting location data is essential for the proper functioning of the application and for delivering services that enhance operational efficiency and improve customer satisfaction.

Location data is used in the following ways:

• Route Optimization: Enables real-time tracking of technicians’ routes, allowing for quick responses to changing conditions in the field.
• Precise Task Location: Automatically adds location information when the task status changes.
• Reporting: Creates reports on response times, billing, and scheduled maintenance, which can be exported to various formats, including XLS and PDF.

Sharing Location Data

Location data is stored and processed according to the highest standards of security and privacy. We do not share this data with third parties without the user’s explicit consent, unless required by law.

Your Rights

Users have the right to:

• Access their location data.
• Request the deletion of their location data.
• Restrict the processing of their location data.

Permissions and API:

In accordance with Google Play requirements, we comply with the policy regarding Permissions and APIs for accessing sensitive data. The Fieldworker application requests access only to those data and device functions that are necessary for its operation.

Data Sharing:

We do not share users’ personal data with third parties without explicit consent unless required by law.

Security:

We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data.

Changes to the Privacy Policy

The policy is continuously reviewed and updated as necessary.

The current version of the Policy has been adopted and is in effect:

• For the website: since March 15, 2024.
• For the mobile application: since July 16, 2024.