If you want to reach your customers on time, meet their expectations and stop wasting money and valuable hours along the way, there is one thing you should not be doing: planning your technicians’ routes and appointments by hand. Taking the mistakes out of a field worker’s route does not only produce a satisfied customer — it produces a satisfied technician too, and that satisfaction is the added value that modern, twenty-first-century tools bring with them.

Productive appointments are the goal

You know perfectly well how hard it is to plan good routes for mobile workers, who not only have to fit in as many customer visits as possible but should also make every one of them as effective as it can be. Very often the routes planned in advance have to be changed because of problems that crop up during the day. A cancelled appointment, an extra urgent job, a breakdown on the road or a technician calling in sick are daily bread in field service. We still cannot predict everything. Fortunately there are proven methods for handling the sudden surprises in a day’s plan. Fieldworker service management software lets you manage mobile workers optimally.

Plan for customer satisfaction

Fieldworker lets you reconcile all of this, and the app quickly becomes indispensable for planning mobile workers’ routes and customer appointments. It also lets you avoid sending a technician back to a customer with whom, from the very first meeting, there was simply no chemistry. Remember that regular customers get used to their regular company representative. We all know this from our own lives. Nobody but our own dentist is going to fix our smile, and the best bouquets come from our favourite florist. We do not want anyone else. The relationship built between a customer and a company’s employee is the most important pillar of any business.

Your results will climb

Greater team efficiency is every manager’s dream, and satisfied customers are a company’s best calling card. Impressive metrics and charts pointing upwards are the kind of goal that can keep you awake at night. What if you could take all that frustration away with a magic wand? We are not in a fairy tale, but an application built by developers who are also practitioners — people who know first-hand what goes into an effective route — can open the door to solutions you did not know existed. Field service management software will improve both your results and the satisfaction of the technicians and customers who deal with your service operation.

The research leaves little doubt

Studies carried out in the United States showed that customers of companies using route optimisation software report satisfaction levels 65% higher than customers of firms that still plan their teams’ work by hand.