Picture a Monday morning. Thirty open jobs, two technicians off sick, a customer on the other side of the country ringing for the third time to ask “what is happening with my case”, and you still do not know which equipment breaks down most often at your sites — because you do not have half a day to dig that out of the reports.

Sound familiar? That is daily life in most service companies. With one difference: some of your competitors have just stopped working that way. Which is exactly why it is worth reading on.

Meet Henry — the AI adviser built into Fieldworker

Henry is an artificial intelligence assistant that lives inside your system. Not in a separate app, not in a browser tab next door — in Fieldworker, where all your data already is. And we are the first service management system in Poland to have an adviser like this on board.

You ask him in ordinary, human language:

• “How many open jobs do I have in the northern region?”
• “Which equipment breaks down most often?”
• “Which technician has gaps in tomorrow’s schedule?”
• “Show me overdue jobs at premium customers.”

And Henry answers — because he can see your jobs, customers, equipment, parts, GPS locations and even the comments your technicians leave in the field. What used to take hours in a spreadsheet takes seconds and a plain sentence.

And if you cannot even be bothered to ask, Henry sends weekly and monthly briefings to your inbox on his own: what is growing, what is falling apart, where the money is leaking. You open your email and know immediately what to focus on.

New: AI that writes emails to your customers

This is a fresh feature and, honestly, anyone who hates drafting emails is going to love it.

In the job details you now have two buttons: “Generate content” and “Improve text”. The AI takes the role of service coordinator and editor — it reads the job description, the technicians’ comments and the list of attachments, and then writes the customer a finished, professional message in the context of their case. A report on the work carried out? A summary of the visit? A polite reply to a complaint? One click.

Written something yourself but it came out a bit rushed? Click “Improve” and the AI brings the tone, the spelling and the style up to a level your best salesperson would be happy with.

Why this matters: an email to a customer is your calling card. Sloppy, late, written on the run — it paints the picture of a company that is merely so-so. Neat, to the point, sent straight away — it builds trust. Henry makes every message you send sound like it came from a company that has everything in order.

What your company gets out of it

• No more poring over reports. A decision that used to take half a day is made in seconds.
• Corporate-grade communication without hiring a copywriter. Every customer email consistent, professional and on time.
• Knowledge you did not have before. Which equipment generates the most cost? Which customer eats up the most travel? Henry can see it — and tells you straight.

What your customer gets out of it

• Faster, more accurate answers. Less “sorry, I’ll call you back”, more substance.
• Professional communication that makes them feel looked after.
• The sense of having found a company that is on top of every job — which is exactly what makes a customer stay for years.

And now the uncomfortable truth

Customers no longer compare you only with the service business down the road. They compare you with every company that answers quickly, writes well and does not keep them waiting. It is your competition — the ones who have just rolled out AI — who raised that bar.

The longer you wait, the wider the gap between “the service company that replies tomorrow” and “the service company that has already replied”. And that gap shows up in the single most important metric there is: whether the customer comes back.

Your data is safe — Henry processes it inside the European Union (Frankfurt), and you can switch the whole thing on or off per company whenever you like.

Want to see Henry working on your own data? Get in touch with your account manager — we will show you live, on your own jobs. It takes 15 minutes. It pays for itself on day one.