This week the Czech and Slovak branches of Grohe joined our customers. These are two more branches whose technicians we get to support in their daily work.

GROHE is the world leading manufacturer of sanitary fittings, valued for bringing innovative products to market. As a global brand, Grohe builds its values on technology, quality, design and sustainability, in order to guarantee what stands behind its motto, Pure Freude an Wasser. Innovation and outstanding design are created in Germany, which is why GROHE products carry the Made in Germany quality mark, strengthening the brand in consumers minds. Every Grohe factory uses extremely precise production engineering to keep its products in line with the high GROHE standards, so the company can be confident that they meet the most uncompromising requirements for build quality and functionality.

Fieldworker now helps Grohe manage its service staff in three countries, supporting products covered by warranty. Specifically for the company, the Fieldworker team built a complaints portal where Grohe end customers can submit a claim themselves, which the complaints department then processes.

Automating more of the office work allowed the company to increase the number of cases processed and to build further trust in the brand.

The Polish branch of Grohe has been our customer for a year already. Thanks to the trust built there, our solution has been rolled out in further countries, and our application is set to support more Grohe branches in south-eastern Europe.