How many times this week has your office picked up the phone to hear “when is the technician coming?” or “is this air conditioner still under warranty?”. In most service companies, customer service is still the handset, emails and scraps of paper. A customer app for service businesses changes that logic: it hands the customer their own equipment, warranties and requests on their phone, and takes the repetitive questions off your office’s plate.

That is exactly how FieldworkerHub works — the customer app from Fieldworker, in which your service customers largely serve themselves. Below we show, screen by screen, exactly what the customer gets and what the service business gains.

What FieldworkerHub is

FieldworkerHub is a mobile app (Android and iOS) for the end customers of service and installation companies — in air conditioning, heat pumps or boilers, for example. The customer does not create an account themselves; the service company creates it during installation and assigns the installed equipment to it. So from day one the customer sees exactly their own equipment on their phone — and exactly your service business on the other side.

In practice it is one place holding the whole of after-sales: equipment, warranties, requests, inspections and visit history.

All the customer’s equipment in one place

After logging in, the customer sees a dashboard with the status of their equipment: how many units they have, which warranties are active and what needs attention. What is more, every unit has its own card, with its details, its warranty period and the date of the next inspection. All without digging through invoices and paperwork.

Adding a new unit takes moments: the customer scans a QR code from the sticker on the indoor or outdoor unit, or types in the serial number. The system recognises the equipment immediately and attaches it to the account — no phone call needed to establish the model.

A service request in a few taps

This is where the real time saving for the office begins. Instead of ringing, the customer picks the unit, selects the type of request and briefly describes the problem (the error code, when it happens). The request then goes straight to the service business, and an adviser calls back with a firm appointment.

What does that mean in practice? Fewer incoming calls and the full picture from the outset — the technician knows what they are going for before they get in the van.

Periodic inspections that remind themselves

This is the feature that translates directly into revenue. The app keeps an eye on inspection dates and prompts the customer when the next one is approaching. The customer picks a date themselves from a list of free days, chooses a preferred time (morning, midday, afternoon) and adds notes (gate code, floor, availability).

Why does it matter? A regular inspection keeps the manufacturer’s warranty valid and lowers energy consumption — and for you it means predictable, recurring work. Instead of chasing customers by phone, you get requests for an appointment straight into the system. It is the same mechanism as with recurring jobs — except that the app takes the initiative.

Job status in real time

The customer does not have to ring and ask what stage their repair is at. Every job has a clear status timeline: request received → technician assigned → service visit → completion and report. On top of that there is a chat with the service desk and the option to download the service report after the visit.

The effect is that the customer feels in control of the situation, while you cut “checking-in” calls to a minimum. Transparency builds trust more effectively than any amount of reassurance.

Notifications, languages and convenience

FieldworkerHub sends push notifications about status changes and adviser replies, so the customer does not have to check the app just in case. What is more, the interface is available in nine languages (including English, Polish, German and Ukrainian) and has a dark mode — a detail that makes a difference in daily use.

What your service business gains

Let us look at this from the company’s point of view, not only the customer’s:

• Fewer calls to the office — routine questions and requests move into the app.
• More inspections — reminders and booking from a phone raise the number of inspections carried out, and therefore revenue.
• Loyalty and your brand to hand — the customer has your service business literally in their pocket, not in a pile of leaflets.
• A complete history — equipment, warranties and visits in one place, without the paperwork.
• An edge over the competition — very few local service businesses offer their customers an app of their own.

How to get started

FieldworkerHub is part of the Fieldworker ecosystem, so it works best alongside the service management system — requests from the app go straight into the job flow. If you want to give your customers a tool like this, get in touch and we will help you choose the right variant for your industry and the size of your company.

FAQ

Who is a customer app for service businesses for?

For the end customers of service and installation companies — most often in air conditioning, heat pumps, boilers and similar equipment that needs regular inspections. The customer sees their own equipment and handles requests, while the service business receives them in its own system.

Does the customer create the account themselves?

No. The service company creates the account during installation and assigns the customer’s equipment to it. That way the app contains exactly the units that were installed, right from the start.

Does the app work on iPhone and Android?

Yes. FieldworkerHub is available for Android and iOS, so you can cover practically all your customers.

How does the app help with periodic inspections?

It keeps track of the dates and reminds the customer when an inspection is approaching, and the customer picks a convenient slot from a list of free days. For the service business that means more regular, predictable work.

Can the customer see the status of their repair?

Yes. Every job has a status timeline (from intake to report), a chat with the service desk and a service report to download after the visit.