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If you are an entrepreneur running your own business, you are certainly doing everything you can to make the company run smoothly and bring in the highest possible income. All too often, though, a large volume of jobs turns organising the whole team’s work into chaos. To spare you those problems we built software that lets you organise your service operation properly with very little time invested. Rolling out Fieldworker will significantly widen what your company can do. In the article below we set out the benefits of having software to run and manage a service business.
Better service, better use of time
Fieldworker is above all about simplicity in managing jobs across your service technicians. Setting job priorities speeds up the work of the whole company considerably. Every member of the team has access to their own electronic calendar showing all the tasks assigned to them for a given day, week or month. That gives you full control over the work being carried out and, most importantly, makes it far more efficient.
A strong point of service management software is how intuitive it is to use, which means people of any age can work with it.
Job optimisation
The more jobs you have, the more your company earns. That much is obvious and needs no explanation. There are situations, though, where too many tasks cause service efficiency to drop. With Fieldworker, managing those processes becomes simpler than ever before.
Service management software gives you information about upcoming jobs, appointments, inspections and so on. Navigation makes it easy to reach the tasks assigned to each person and to set out the individual stages of their delivery. Idle time for your technicians becomes a thing of the past.
Information about your service customers
This is another advantage of software for running a service business. We are talking about all the information about a customer that your technician needs: basic contact details, services carried out in the past and jobs still to come. It is also possible to issue a document confirming that the service was performed, which can be signed as soon as the work is finished. The customer can settle up without cash, and the payment status is visible at any moment.
Information about the state of the service operation
It is also worth mentioning the ability to record things like customer feedback, delivery times or the materials consumed on a job, each with its own ID number. That builds a history of your service work, and you can return to any project at any moment. In future it can make it easier to trace the source of a problem by following the individual stages of earlier visits.
Built for mobile devices
Handling jobs remotely from a tablet or a phone is probably the single biggest benefit of the Fieldworker service management platform. With this system you have access to the panel 24/7, 365 days a year.
Speed
Finally, a few words on the technical side of how the whole service management system works. Two words describe it best: fast and intuitive. You need only a few minutes to master the functionality, and if you have any questions at all we are always available.
For anyone interested in rolling out service management software, we have prepared a 14-day trial version. Register and see for yourself.
