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We help service companies achieve more
Since 2015 we have been building technology that makes service management simpler, faster and more profitable.
It started with frustration
In 2015 Michał was running a local ISP (internet service provider)
serving over 2,000 households in the Wielkopolska region. Every day his team of 15 service technicians went out on dozens of jobs –
network faults, new connection installations, maintenance.
The problem? Michał spent 5-6 hours a day on coordination: calls from
customers, texts to technicians, assigning jobs by hand, printing
service reports, settling working hours. The organisational chaos was costing the company
thousands of zlotys a month in lost efficiency.
“I knew I was losing money, but I had no idea how to measure it.
I tried 5 different systems – they were either too expensive or too
complicated for my technicians.” One day he called Paweł Bilejczyk – a friend from university, a developer. “Paweł, I have a problem. Will you help me build a service management system?”
From an ISP tool to a system for every industry
The first Fieldworker prototype was built in 3 months. It was ugly, it had plenty of bugs, but… it worked. Michał started using it in his own company and the results exceeded his wildest expectations:
✅ He saved 3 hours a day on administration
✅ Technicians completed 25% more jobs
✅ Fuel costs dropped by 30%
✅ Customer satisfaction rose by 40%
Fellow business owners started asking: “What are you using?“. And that is how Fieldworker was born as a SaaS product.
Today we help 100+ companies
From one-person businesses to large corporations with hundreds of technicians. From electricians and plumbers to giants such as Still, Grohe and InPost. Fieldworker has already handled over 2.5 million jobs and saved our customers tens of millions of zlotys.
